Mainstream maintenance for ECC ends 31 December 2027. SAP is using that deadline to reshape the contract, the metric, and the cloud commitment. Here is what to negotiate before you sign — and what to fix in the contract you have already signed.
"GLAS came in with a $4.8M Digital Access claim. The framework in this guide gave us the documentary baseline to dispute it. We settled under $200K — a 96% reduction — and signed the migration deal without it hanging over us."