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Case Study · Multi-Vendor · Banking

$22M saved across five vendors, eighteen months.

A tier-one European bank was approaching five major renewals — Oracle, Microsoft, SAP, IBM, and Salesforce — within an eighteen-month window. The CIO suspected that negotiating each one in isolation was leaving leverage on the table. We ran the five tracks as a single coordinated programme, sequenced the renewals to amplify pressure, and documented $22M of saving against status-quo trajectories.

IndustryBanking
VendorsOracle · Microsoft · SAP · IBM · Salesforce
EngagementPortfolio Programme
Duration18 months
Saving$22M
Banking headquarters
$22M
Total documented saving
5
Concurrent vendor renewals
18mo
Programme duration
31%
Reduction vs. status-quo run rate
The situation

Five renewals, five separate conversations.

The bank's vendor management team had a problem of arithmetic. Within an eighteen-month window, Oracle's database ULA, the Microsoft EA, the SAP ECC support extension, IBM's mainframe MLC, and a Salesforce Service Cloud renewal would all hit signature. Five different sourcing leads, five sets of account teams, five timing trajectories — each well-handled in isolation, but no one was looking at the portfolio.

When we mapped the renewals against the bank's overall IT operating budget, the answer was sobering. The five vendors together accounted for 61% of software spend. Each renewal contained at least one ratchet clause indexed to the same compliance or true-up signal. And four of the five had bundled product attaches that the previous renewal cycle had introduced quietly. Nobody was running a portfolio view because nobody was being measured on one.

Why coordinated negotiation wins

In our experience across 340+ engagements, vendor account teams are trained to defend share-of-wallet against a single counterparty's renewal calendar. They are not built to defend it against a customer running a portfolio programme. The same person who negotiated the Oracle ULA is comparing Oracle's terms against IBM's, the Microsoft EA against Salesforce's, and the SAP run-rate against everything. The vendor cannot see the comparisons. The customer can.

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The work

One programme. Five workstreams.

Workstream one — Oracle ULA exit

We restructured the certification position before exit. Three product families excluded, ULA converted to a sized perpetual entitlement at 64% of Oracle's proposed conversion value. $7.4M saved.

Workstream two — Microsoft EA

Modelled the bank's E5 footprint against actual feature usage on 18,400 seats. Negotiated a structured step-down of 2,200 over-licensed E5 seats at the first anniversary, plus Copilot pricing locked at pre-list rates. $4.8M saved.

Workstream three — SAP support extension

Held ECC support through year three of the extension at 2.5% maintenance index rather than the proposed 4.5%. Negotiated S/4HANA migration credits as right-to-buy not commitment. $3.6M saved.

Workstream four — IBM MLC

Replaced peak monthly licence charge with a tailored fixed-monthly licence charge structure across the workload portfolio. Sub-capacity pricing aligned to actual MSU consumption. $3.9M saved over the three-year term.

Workstream five — Salesforce Service Cloud

Removed Data Cloud bundle the bank had never activated. Renewed flat across 6,800 seats. Step-down on overprovisioned licences scheduled at month 24. $2.3M saved.

"What changed wasn't the negotiating skill at any single table. It was the fact that we walked into every single one of those tables already knowing where the others were. By month six, the account teams started to figure out they were part of a programme. By month nine, they were competing against each other for what little budget headroom remained."— Group Vendor Management Director, Banking Client
The outcome

$22M. Portfolio-wide.

Why this worked

Most enterprises run renewals as ten or twenty separate procurement projects in a year. Each has a different sponsor, a different deadline, a different team. The vendors know this — their account plans are built around the customer's fragmentation. The single most under-used lever for any large enterprise is portfolio coordination: stop one or two renewals from going dormant; sequence the others; share data across the negotiation team; force the vendor account directors to compete with each other for the customer's renewal budget.

If you are approaching two or more major renewals within twelve months, the work to coordinate them needs to start before any individual conversation. The Multi-Vendor Negotiation Strategy paper walks through the sequencing logic in detail.

Download the Multi-Vendor Negotiation Strategy paper.

The sequencing framework used on this programme.

Download Paper →

Portfolio coming up for renewal?
Coordinate it.

Our partners have led portfolio programmes for nine of the world's twenty largest banks. We can scope a single coordinated track across your vendor estate.

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